Rules

Dog’s Day Pet Care Rules

The following rules and regulations are designed to ensure a safe and fun environment for your dog, so please read carefully and sign at the bottom.

Health 

  • Vaccinations must be up to date as well as flea and tick preventative.  All new clients must complete an application (online), waiver/release agreement, signed rules and have an evaluation/introduction with Dog’s Day Pet Care owners.

  • Please alert us to any changes in your dog’s behavior, health or condition (i.e.: loose stools, medication, lethargy, vomiting, recent vaccinations, etc.)

Behavior/Safety

  • “Rough housing” is what many dogs do; however, we do not allow aggressive behavior. We promote a social atmosphere; therefore we can only allow dogs that are comfortable in a social canine setting.

  •  Like people, dogs occasionally have bad days too. There are occasions where some in the group may be irritable.  We will then attempt to separate the dogs into smaller groups for short periods of time. If the behavior continues, other care options will be discussed.

  • We make every effort to ensure the safety of every dog under our care. However, dog daycare/boarding is like a children’s daycare. A child can fall down or catch a cold, encounter a bully, etc. Those are the realities of daycare with children as well as with dogs. The risks with dogs are a bit different- dogs play with paws, nails and teeth, so you may occasionally see a scratch or two.

  • During our Farm Trips, your dogs will be off-leash.  Although the dogs are in a fence-enclosed pasture and we have never lost a dog, we must be realistic and make sure each client understands that there is a risk involved any time a dog is off-leash.

  • For drop-offs and pick-ups, it is important that you remain in the parking area until a Dog’s Day staff member comes out to receive or deliver your dog(s).  We understand that you may want to see your pup off at “camp” and see how he or she does with the other dogs, but during our regular operations, this is very disruptive to the dogs, and potentially dangerous.  Excitement is contagious with dogs, and having human visitors, especially with their dog, can spread a significant amount of disorder and fear in the whole group.  Excitement and fear are both closely correlated with aggression, fights, and bites.  When we have our meet & greets/evaluations, we carefully plan a slow introduction of dogs in specific orders, and we usually plan on having an extra staff member on-site to help ensure a safe and calm atmosphere. If you would like to come observe your dog with the other dogs, this needs to be planned in advance so that we can ensure a safe and calm environment for dogs and humans alike.

  • For similar reasons as mentioned above, please text or call us (301-263-5887) when you are on your way out to us, so that we can prepare for your arrival.  We will often need to bring the other dogs out of the immediate vicinity of the “receiving” area in order to ensure a safe and calm transition.  Unannounced drop-offs and pick-ups can be very disruptive and potentially dangerous. 

Communication/General Info

  • We are aware that our clients would like updates on their “babies” and we make every effort to communicate updates when we can, since this is something that is very important to us as doggy parents.  Please be advised that since Dog’s Day is not a conventional kennel, and we are a home environment, we try to limit such texts, emails and calls to specific times in an effort to focus our attention on our canine family as well as our human family.  If you do not receive a response immediately, please know that we will get back to you as soon as possible.

  •  Many owners may not want to know if their “baby” misbehaved, but we want to keep you up-to-date with anything that concerns your dog. We will let you know if they had a time-out or if any scuffles caused a minor incident. We’ll also share with you what a great time your dog had and any new things they may have learned.

  • Please give at least 24 hours notice before canceling especially during busy times like holiday weeks and summertime.  We do fill up fast and last minute cancellations prevent us from filling your dog’s spot 😉

  • Hours of operation are 7:30 am-7:00 pm, 365 days a year.  Drop-off and Pick-up outside of those hours will incur an additional fee of $10 per half hour.  We would also appreciate limiting texts/phone calls to the hours of operation.  If you have any questions or concerns outside of those hours, please email and we will respond the next day. It is required that you text us within 10-20 minutes prior to arrival for pick-up or drop-off so that we can ensure a smooth and safe transition for your pup as well as the other Dog’s Day guests. A non-refundable deposit of $100 or the cost of the entire stay in the form of cash or check is required at the time of reservation.

Payment

  • Payment is due upon pick-up or in advance.  Invoices will either be given at the time of pick up or emailed to the email address on file.  We accept cash, check or you may pay with a credit card via a link in the emailed invoice.  Your prompt payment is appreciated.

  • Please give at least 24 hours notice before canceling especially during busy times like holiday weeks and summertime.  We do fill up fast and last minute cancellations prevent us from filling your dog’s spot 😉

  • Your pup’s boarding rate is based on a 24-hr period.  Therefore, if the drop-off is in the morning and the pick-up is in the evening (or more than one hour after the drop-off time of day), there will be an additional daycare charge.